Privacy Policy

This privacy policy is updated in accordance with the General Data Protection Regulation and the instructions provided by the Spanish Data Protection Agency.

DATA PROCESSING
Sustentum.es is the owner of the Sustentum website (hereinafter, Sustentum) and is responsible for the processing of personal data that users may provide through this website. The data collected is stored under the confidentiality and security measures established by law and will not be transferred or shared with companies or entities outside the legal entity responsible for the website that have not been previously notified to users in this privacy policy.

Sustentum may disclose any information it deems necessary, including personal data, to comply with legal obligations.

PURPOSE OF THE TREATMENT
The different ways in which user data is collected through this website, as well as the purposes for which said data is processed, are described below. We would like to emphasize the importance of reading the conditions indicated on the forms before submitting them.

Web registration form
Personal data is collected on this website through the registration form. This data will be processed by Sustentum as the data controller. The data collected through this form is processed for the purpose of managing registration on the Sustentum website and managing purchases made by registered users through the website. If you make a purchase from Sustentum, we may send you commercial and advertising communications about products similar to those you purchased. You may opt out of receiving these communications at any time using the mechanisms indicated in the commercial email.

By submitting data from the registration form, you consent to the processing purposes indicated in this paragraph.

Newsletter registration form
This website collects personal data from users, specifically their email address, through the newsletter subscription form. The data collected through this form will be processed by Sustentum as the data controller. The data collected is processed for the purpose of periodically sending the Sustentum newsletter. By subscribing to the newsletter, we understand that you give us your consent for the processing purposes described in this paragraph.

Sending emails to the contact address
On this website, users are provided with an email address to contact Sustentum: Sustentum tienda@gmail.com and a telephone number: 651911568. The personal data you provide to us through this email address will be processed by Sustentum as the data controller. The data collected is processed for the purpose of managing your query. By sending an email to one of our contact addresses, we understand that you give us your consent for the processing purposes described in this paragraph.

RIGHTS OF DATA SUBJECTS
Users whose data is processed may exercise the following rights free of charge in accordance with current data protection regulations:

Right to request access to your personal data.
Right to request rectification or deletion.
Right to request limitation of your processing.
Right to object to processing.
Right to data portability.
The user may exercise his rights through the following methods:

Send an email to the following address: Sustentum@gmail.com. If the exercise of your rights is not satisfactorily resolved, you may file a complaint with the Spanish Data Protection Agency.
Communication by calling the phone number: 651911568

LEGITIMATION FOR DATA PROCESSING
The legal basis for processing user data is your consent as the data subject. The information provided by the user must be truthful. When providing registration data, the user guarantees the authenticity of said data. Otherwise, the user will be liable for any damage caused to Sustentum or third parties by not providing authentic data.

DATA COMMUNICATIONS
Users who provide their personal data expressly consent to their data being shared with the courier companies Sustentum works with for the purpose of managing orders. Users who provide personal data are informed that such sharing occurs at the same time they make a purchase on Sustentum. By entering your phone number during the checkout process and initializing a purchase, subscribing through our subscription or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed X per month. You can unsubscribe from further text messages by clicking the unsubscribe link. Sending text messages or using automations requires you to enter phone numbers or recipient names to our importer. We will store and use this data to show you campaign analytics and results, including message delivery status, sent status, and, in some cases, whether the purchase resulted in a sale. If you choose to use our link shortener in text messages, we will collect information about whether the link was clicked and use this information to display the results in your analytics. Any other third-party services you may choose to use outside of smsbump.com (third-party link shorteners, GA tracking, etc.) will refer you to their specific third-party policies, which you must agree to. When sending text messages, we will pass the data to our text message operator to fulfill their delivery. Information is shared with our operator only when initiating a marketing campaign. If your recipients no longer wish to receive messages, they should reply to the message with STOP or contact us at the email address below so we can successfully unsubscribe them. Any other third-party services you may choose to use outside of smsbump.com (third-party link shorteners, GA tracking, etc.) will refer you to their specific third-party policies, which you must agree to. When sending text messages, we will pass your data to our text message operator to fulfill their delivery. Information is shared with our operator only when initiating a marketing campaign. If your recipients no longer wish to receive messages, they should reply to the message with "STOP" or contact us at the email address below so we can successfully unsubscribe them. Any other third-party services you may decide to use outside of smsbump.com (third-party link shorteners, GA tracking, etc.) will refer you to their specific third-party policies, which you must agree to. When sending text messages, we will pass your data to our text message operator to fulfill their delivery. Information is shared with our operator only when initiating a marketing campaign. If your recipients no longer wish to receive messages, they should reply to the message with "STOP" or contact us at the email address below so we can successfully unsubscribe them. We will pass your data to our text message operator to fulfill their delivery. Information is shared with our operator only when initiating a marketing campaign. If your recipients no longer wish to receive messages, they should reply with "STOP" or contact us at the email address below so we can successfully unsubscribe them. We will pass the data to our text message operator to fulfill its delivery. Information is shared with our operator only when initiating a marketing campaign. If your recipients no longer wish to receive messages, they should reply with "STOP" or contact us at the email address below so we can successfully unsubscribe them. REVOCATION OF CONSENT TO SEND COMMERCIAL COMMUNICATIONS.

Sustentum tienda@gmail.com

Text Marketing Terms and Conditions:
We are using a text messaging platform, which is subject to the following terms and conditions. By opting into our text marketing and notifications, you agree to these terms and conditions.
By entering your phone number during the checkout process and initializing a purchase, subscribing through our subscription form, or using a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition of any purchase.
Your phone number, name, and purchase information will be shared with our SMS platform, "SMSBump Inc," a European Union company with offices in Sofia, Bulgaria, EU. This data will be used to send you targeted marketing messages and notifications. When sending text messages, your phone number will be passed to a text message operator for delivery.
If you wish to opt out of receiving marketing text messages and notifications, reply "STOP" to any mobile message sent by us or use the unsubscribe link we provide in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. Message and data rates may apply.
For any questions, please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out, please follow the procedures above.

Users of this website may indicate that they do not wish to receive any type of communication from Sustentum, provided that it is not strictly related to the purpose for which the service was requested. The consent granted to receive commercial information may be revoked at any time by the means indicated in the commercial email itself.